To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the vehicle owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
I work for a rental company and had a piece of equipment on rent in Niagara Falls. I needed someone asap to go out and service a down machine. Everyone I spoke with at Regional that day was extremely helpful. They understood my predicament and my sense of urgency. They went above and beyond to get our machine back up and running. Customer service is Top Notch!