To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the vehicle owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Gary A. , 05/01/2023
Don't bother shopping for a service center for your repair. Read this, trust what I'm telling you and take your equipment here. Regional Heavy Equipment of Lockport has worked on diesel powered class A motor home on two occasions. I have been 100% satisfied with the mechanical work they have performed. When my vehicle needs service again I won't even consider another repair facility. The mechanics, front office support team and ownership have committed themselves to excellence. They do the job the right way, not the quick way or the easiest or cheapest way the first time. My equipment and your equipment represent a significant investment and we shouldn't be looking for the cheapest or fastest we should only consider the best facility.